Find answers to your most common questions about Urban Tails™ memberships, pet care services, booking, service areas, policies, safety standards, and everything in between.
Urban Tails™ offers membership-based pet care services starting at $26 per visit, including Dog Walking, Drop-In Visits, Puppy Visits, Cat Care, Silver Care (senior pet care), and Weekend Visits.
First, check neighborhood zip code availability. Next, schedule an intake call to discuss your pet's needs, select your recurring membership schedule, and complete a pre-visit Meet & Greet with your specialist.
Yes. Every provider is a background-checked W-2 employee (not an independent contractor) who is fully business-insured, trained in standard operating procedures (SOPs), and Pet CPR-certified.
Yes. Specialized care routines such as Silver Care for senior pets, shift-flex scheduling for healthcare workers, and custom feeding or medication instructions can be set up during your intake call.
Every visit features GPS-documented arrivals, real-time digital report cards, photos, and visit summaries delivered directly through your Member Portal.
Scheduling adjustments and cancellations are managed directly through your membership framework and Member Portal according to service policies.
Memberships provide dedicated, recurring schedule slots with a consistent primary pet care specialist, predictable monthly billing, and priority access to weekend visits.
Memberships are structured to support consistent care routines, typically ranging from 1 to 3+ recurring visits per week based on your pet's needs.
Yes. You can manage your recurring schedule, request pauses, or update your visit frequency directly via the Member Portal or by contacting support.
Memberships operate on a flexible recurring structure without rigid long-term lock-ins, allowing adjustments as your scheduling needs change.
Verify that your address in Edmond or OKC falls within the Urban Tails™ local service boundaries.
Book a brief phone consultation to discuss your pet’s personality, routine, access instructions, and ideal visit frequency.
Choose your preferred care service tier and set your recurring weekly time slots.
Meet your assigned primary W-2 pet care specialist in person to walk through care instructions before visits begin.
A dedicated 30, 45, or 60-minute one-on-one walk focused on exercise, sniffing, and positive engagement, plus real-time GPS tracking, photos, and a post-visit report card.
Sessions are available in 30, 45, or 60-minute durations tailored to your dog’s age, energy level, and routine.
Yes. Active membership pairs your dog with a consistent, primary pet care specialist.
All care specialists are background-checked W-2 employees who are fully business-insured, SOP-trained, and Pet CPR-certified.
Every walk features live GPS tracking from start to finish with route summaries and photos sent to your Member Portal.
Walks can be scheduled during standard operating hours as well as extended service time windows for rotating shifts.
Mid-day check-ins, feeding, fresh water refills, potty breaks, light litter care, playtime, and quiet companionship.
Yes. Drop-in visits are fully customizable and ideal for extra puppy potty breaks or gentle senior check-ins.
Yes. Routine medications and special care instructions can be administered as outlined in your pet's profile.
Standard drop-in visits are scheduled for 30 minutes.
Yes. Every visit includes GPS arrival tracking, photos, and a detailed digital report card.
Positive training reinforcement, safe play, socialization, routine feeding, and potty break support tailored for growing puppies.
Visits can be scheduled once or multiple times daily depending on your puppy's age and work schedule.
Yes. It is structured specifically for young puppies under 12 months to support early development and potty training schedules.
Yes. Every visit includes routine feeding, fresh water refills, and timely potty breaks.
Yes. You receive GPS arrival confirmation, photos, and a detailed visit report card after every completed visit.
Feeding, fresh water refills, litter maintenance, interactive play, and companionship. Optional litter box deep cleaning is also available.
Visits are structured around 30, 45, or 60-minute care slots.
Yes. Routine medications and specialized routines can be integrated into your cat’s profile.
Yes. Active membership assigns a consistent primary pet care specialist.
After every completed visit, you will receive an automated notification leading directly to a visit report card complete with GPS verification timestamps, detailed notes, and pictures of your cat.
Every cat visit includes GPS arrival tracking, photos, and a digital report card via the Member Portal.
Silver Care is designed specifically for elderly or senior pets who need gentle companion visits, routine check-ins, or light mobility support rather than long walks.
Aging dogs and cats with mobility challenges, senior pets needing routine medication, and elderly pets who thrive on quiet companionship.
Gentle handling, companion time, feeding, fresh water refills, litter box or pet area cleaning, and routine wellness check-ins.
Yes. Silver Care is offered through membership plans starting at 1 to 3+ visits per week.
Every visit features verified GPS arrival tracking, real-time report cards, and photos delivered to your Member Portal.
You can request to cancel or reschedule any visit directly through your Member Portal or by contacting our team. To give our caregivers time to adjust their daily routes, cancellations or schedule changes made with at least 24 to 48 hours advance notice can be rescheduled or credited to your account without fee. Cancellations made with short notice (under 24 hours) or after a caregiver is already en route may be subject to a late cancellation fee or forfeiture of the visit credit.
Urban Tails™ is closed on Sundays so the team can rest and recharge to maintain high standards of care.
Saturday scheduling is prioritized for healthcare workers and first responders working weekend shifts, with remaining slots opened to other active members.
Saturday visits cover dog walking, drop-in check-ins, puppy care, cat care, and senior pet care.
Available to active members with advance scheduling starting at $26 per visit, subject to caregiver availability.
Saturday visits are conducted by the same background-checked, SOP-trained W-2 employees who provide weekday care.
Yes. Specialists assigned to Silver Paws routines are trained in senior pet mobility assistance, recognizing subtle signs of discomfort, and CPR certification.
The Good Company Project is a free community program from Urban Tails™. Our team spends an afternoon with residents of independent living and retirement communities in Edmond and Northwest Oklahoma City. Anyone can nominate a community.
Join the Urban Tails™ membership community. Schedule your free intake call today.
Premium membership-based pet care for Edmond and OKC neighborhoods. W-2 employees. GPS-documented visits. Unmatched standards.
© 2026 Urban Tails™. All rights reserved.
