About Us

Urban Tails™ is a professional pet care service built for busy professionals, busy families, healthcare workers, frequent travelers, and anyone who wants complete confidence in the care their pets receive.

Why We Built Urban Tails™

Urban Tails™ was founded by people who understand the challenge of balancing demanding careers, family life, travel, and the pets who rely on us. As professionals ourselves, we experienced inconsistent care, changing caregivers, poor communication, and uncertainty about whether visits were completed.

We built Urban Tails™ to provide dependable, trained, and accountable pet care that treats every pet with the same attention and compassion we would expect for our own.

We Saw a Gap in Trust

Many pet care services rely on independent contractors, often resulting in an inconsistent experience for pet owners. We believed there was a better way, so Urban Tails™ was built around consistency, accountability, and long-term relationships to deliver dependable, professional pet care.

Built for Busy Professionals and Busy Lives

Life rarely fits into a perfect schedule.

Healthcare shifts run long.x

Flights get delayed.​

Meetings move.

Children have activities.

Children have activities.

Urban Tails™ was designed for real life.

Our services help busy professionals and families maintain dependable pet care routines, even when schedules shift. From recurring visits to Shift-Flex™ scheduling, we make it easier to keep your pets cared for without adding stress to your day.

What Insured, Certified, Trusted Means to Us

Insured

We take the responsibility of entering your home and caring for your pets seriously. Insurance is one part of protecting our clients, our team, and the pets entrusted to us.

Certified

Every Pet Care Specialist completes Pet CPR and First Aid certification before caring for client pets. Training matters because safety matters.

Trusted

Trust is not something we claim. It is something we earn through consistent caregivers, dependable scheduling, clear communication, GPS verified visits, and care that families can count on.

Our Commitment to Every Pet

Every decision we make begins with one question. Would we trust this person with our own pets?

When you leave home, you should never wonder whether someone showed up or question whether your pet received the care they needed. You should know they are safe, cared for, and loved.

That is the Urban Tails™ difference.

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Why Families Choose Urban Tails™

We combine experienced professionals, trusted processes, and genuine compassion to provide care you can always rely on.

01

Certified Pet Care Specialists​

Background-screened W-2 Pet Care Specialists, certified in Pet CPR and First Aid for professional pet care.

02

Safe & Verified Visits​

Fully insured visits with GPS verification, plus visit photos and detailed notes after every service.

03

Personalized Pet Support​

Customized care plans for dogs, cats, companion pets, including medication administration when required.

04

Shift-Flex™ Scheduling​

Flexible scheduling built for busy lives, including healthcare professionals and non-traditional work schedules.

05

Consistent Care Team

Work with consistent Pet Care Specialists who get to know your pet and their unique routine.

06

Locally Owned & Trusted

A locally owned and operated team committed to dependable, relationship-based pet care

Founders Behind Urban Tails™

Meet the dedicated pet care professionals who treat every pet with compassion, reliability, and personalized attention.

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Training & Quality Manager

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Training & Quality Manager

Premium Care for Your Pet Begins Here

Join the Urban Tails™ membership community. Schedule your free intake call today.

Over 10,000+ Trusted Customers